Layla does not provide crisis support. If you or someone else is in crisis and require immediate assistance, call 911 or go to your nearest hospital emergency department.

Crisis & Community Resources

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Crisis Numbers
Crisis Services Canada

Provides immediate support aimed at suicide prevention.
Available by phone (24/7) and text (4:00pm-12:00am)

www.crisisservicescanada.ca

1-833-456-4566
Text: 45645

Kids Help Phone

Offering 24/7 support across Canada for young people.
Available by phone, text and chat (24/7)

https://kidshelpphone.ca/

1-800-668-6868
Text: CONNECT to 686868

Good2Talk

Provides confidential support services for post-secondary students in Ontario and Nova Scotia.
Available by phone and text (24/7)

https://good2talk.ca/

1-866-925-5454 (Ontario) or 1-833-292-3698 (Nova Scotia)
Text: GOOD2TALKON to 686868 (Ontario) or GOOD2TALKNS to 686868

Spectra Helpline

English Crisis Support Helpline services offered in 8 languages (Cantonese, Mandarin, Portuguese, Spanish, Hindi, Punjabi and Urdu).
Available by phone (10:00am-10:00pm, Monday to Friday)

https://www.spectrahelpline.org/

905-459-7777

Assaulted Women's Hotline

Crisis counselling for women and seniors in the province of Ontario.
Available by phone (24/7)

http://www.awhl.org/

Crisis Line - phone:
GTA: 416-863-0511
GTA TTY: 416-364-8762
TOLL-FREE: 1-866-863-0511
TOLL FREE TTY: 1-8666-863-7868#SAFE (#7233) on your Bell, Rogers, Fido or Telus Mobile
Senior Safety Line - phone:
TOLL-FREE:  1-866-299-1011

Anishnawbe Health Toronto Mental Health Crisis Line

Available by phone during business hours

http://aht.ca/

416-360-0486 or 416-920-2605

LGBTTQQ2SI Youthline

Confidential, non-judgemental and informed LGBTTQQ2SI peer support.
Available by phone, text and chat (4:00pm - 9:30pm, Sunday to Friday)

https://www.youthline.ca/

1-800-268-9688

Toronto Seniors Helpline

Community supports, crisis services and supportive phone counselling available to seniors: Mon - Fri 9 am - 8 pm, Sat , Sun & Sat Holidays 9 AM - 6 pm. Interpretation available in 100+ languages.

https://torontoseniorshelpline.ca/

416-217-2077
Long Distance: 1-877-621-2077

Immediate Support and Resources
ConnexOntario

Information and referral service by the Government of Ontario. Assists individuals in accessing services related to addiction, mental health, and problems gambling.
Available by phone and chat (24/7)

http://www.connexontario.ca/addictions-mental-health-services-search

1-866-531-2600

Ontario Victim Services

Support services for victims of crime and families of victims.
Available by phone

https://www.attorneygeneral.jus.gov.on.ca/english/ovss/programs.php

416-314-2447

211 Ontario

Helpline and online database of Ontario's community and social services.

https://211ontario.ca/

2-1-1

211 Alberta

Helpline and online database of Alberta's community and social services.

https://ab.211.ca/

2-1-1

Emergency Shelter and Housing Ontario

Helpline and online database of emergency shelter and housing searchable by location.

https://www.ementalhealth.ca/Ontario/Emergency-Shelter-and-Housing
Walk-in Counselling Ontario

Helpline and online database of walk-in counselling searchable by location.

https://www.ementalhealth.ca/Ontario/Walk-In-Counselling
Intimate Partner Safety and Sexual Violence Resources
Assaulted Women's Hotline

Crisis counselling for women and seniors in the province of Ontario.
Available by phone (24/7)

http://www.awhl.org/

Crisis Line - phone:
GTA: 416-863-0511
GTA TTY: 416-364-8762
TOLL-FREE: 1-866-863-0511
TOLL FREE TTY: 1-8666-863-7868#SAFE (#7233) on your Bell, Rogers, Fido or Telus Mobile
Senior Safety Line - phone:
TOLL-FREE:  1-866-299-1011

Domestic Abuse Service

Offers support, resource information, and referrals about domestic violence.
Available by phone (10am-10pm in BC but also for anyone with questions about abuse or concerns about a friend or family member)

https://domesticabuseservices.ca/

1-888-833-7733

Shelter Safe

An online resource that helps women and their children seeking safety from violence and abuse. The clickable map is available to connect women with the nearest shelter that can offer safety, hope and support.

https://www.sheltersafe.ca/
Violence Against Women Resources: Issues You May be Facing

An informational resource that discusses abuse.

https://familyservicetoronto.org/wp-content/uploads/2016/03/VAWIssuesYouMayBeFacing.pdf
Canada's Treatment Programs for Men Who Abuse Their Partners

An online resource offering access to programs across Ontario for men who abuse their partners.

https://www.canada.ca/en/public-health/services/health-promotion/stop-family-violence/prevention-resource-centre/women/treatment-programs-men-abuse-partners/canada-treatment-programs-men-who-abuse-their-partners-8.html
Ontario Coalition of Rape Crisis Centres

An online directory of sexual assault centres that provide free counselling and information about sexual violence.

https://sexualassaultsupport.ca/support/
Youth-specific resources
Kids Help Phone

Offering 24/7 support across Canada for young people.
Available by phone, text and chat (24/7)

https://kidshelpphone.ca/

1-800-668-6868
Text: CONNECT to 686868

Children's Mental Health Ontario

Find a mental health centre near you that provides treatment and support to children, youth and families. This includes targeted prevention, early intervention, short- and long-term counselling and therapy, and intensive services such as residential care.

https://cmho.org/findhelp/
What's Up Walk-In Clinics

Mental health counselling for children, youth and families.

https://www.whatsupwalkin.ca/
Shelters and Drop-in Centres for Youth

An online resources to access short-term accommodation along with other supports, such as counselling, meals, recreation and emergency transportation. Some shelters also provide longer-term accommodation. Drop-in centres offer social and recreational activities, snacks, information and support and in some cases counselling.

https://www.torontocentralhealthline.ca/listservices.aspx?id=10490

Call the Emergency Shelter Central Intake at 416-338-4766 or Toll Free 1-877-338-3398.

Wellness & Emotional Support for Youth Online

Free online counselling for Ontario youth ages 13 to 24.

https://wesforyouthonline.ca

Call the Emergency Shelter Central Intake at 416-338-4766 or Toll Free 1-877-338-3398.

Be There

Free online resources on how to support a friend and be there for one another.

https://bethere.org/Home

OHIP / Free / Discounted Resources

Layla facilitates therapy services, which are not covered by OHIP or AHCIP. Our rate is $150/session (tax included where applicable) which is within or below market average. Most employer benefits plans cover our services; Please check your plan for Registered Social Workers, Registered Psychotherapists, or Psychologists or you may ask for our assistance in doing so.

If you do not have insurance coverage and affordability is a barrier, the following resources may be helpful:

Big White Wall

An anonymous online mental health and wellbeing platform offering self-help programs, creative outlets and a community. Programs are free to access in a number of ways for residents of Ontario.

https://www.bigwhitewall.com/?lang=en-ca&from=ca/
Wellness Together Canada

Offers wellness self-assessment and tracking, self guided courses and resources, text or phone counselling, group coaching as well as community support, all at no cost.

https://ca.portal.gs/
Publicly Funded and Free Mental Health Services in Ontario

An online directory of publicly funded and free mental health counselling services in Ontario including hospital-based programs.

https://www.ementalhealth.ca/Ontario/Counselling-and-Therapy
Crisis Numbers
Crisis Services Canada

Provides immediate support aimed at suicide prevention.
Available by phone (24/7) and text (4:00pm-12:00am)

www.crisisservicescanada.ca

1-833-456-4566
Text: 45645

211 Alberta
https://ab.211.ca/

Kids Help Phone

Offering 24/7 support across Canada for young people.
Available by phone, text and chat (24/7)

https://kidshelpphone.ca/

1-800-668-6868
Text: CONNECT to 686868

Distress Line

24-hours Distress Line is available seven days a week

https://edmonton.cmha.ca/

780-482-4357 (HELP)


Assaulted Women's Hotline

Crisis counselling for women and seniors in the province of Ontario.
Available by phone (24/7)

http://www.awhl.org/

Crisis Line - phone:
GTA: 416-863-0511
GTA TTY: 416-364-8762
TOLL-FREE: 1-866-863-0511
TOLL FREE TTY: 1-8666-863-7868#SAFE (#7233) on your Bell, Rogers, Fido or Telus Mobile
Senior Safety Line - phone:
TOLL-FREE:  1-866-299-1011

LGBTTQQ2SI Youthline

Confidential, non-judgemental and informed LGBTTQQ2SI peer support.
Available by phone, text and chat (4:00pm - 9:30pm, Sunday to Friday)

https://www.youthline.ca/

1-800-268-9688

Immediate Support and Resources
Distress Line

The 24-hours Distress Line is available seven days a week

780-482-4357 (HELP)


Alberta Health Services Directory for Addictions and Mental Health - https://www.albertahealthservices.ca/amh/amh.aspx


Ontario Victim Services

Support services for victims of crime and families of victims.
Available by phone

https://www.attorneygeneral.jus.gov.on.ca/english/ovss/programs.php

416-314-2447

211 Alberta

Helpline and online database of Alberta's community and social services.

https://ab.211.ca/

2-1-1

Emergency Shelter and Housing Ontario

Helpline and online database of emergency shelter and housing searchable by location.

https://www.ementalhealth.ca/Ontario/Emergency-Shelter-and-Housing
Walk-in Counselling Ontario

Helpline and online database of walk-in counselling searchable by location.

https://www.ementalhealth.ca/Ontario/Walk-In-Counselling
Intimate Partner Safety and Sexual Violence Resources
Connect Family and Sexual Abuse Network

Crisis counselling for women and seniors in the province of Alberta.
Available by phone (24/7)

http://www.connectnetwork.ca/

1.403.237.5888
1.877.237.5888 Toll Free in Alberta

Domestic Abuse Service

Offers support, resource information, and referrals about domestic violence.
Available by phone (10am-10pm in BC but also for anyone with questions about abuse or concerns about a friend or family member)

https://domesticabuseservices.ca/

1-888-833-7733

Shelter Safe

An online resource that helps women and their children seeking safety from violence and abuse. The clickable map is available to connect women with the nearest shelter that can offer safety, hope and support.

https://www.sheltersafe.ca/
Violence Against Women Resources: Issues You May be Facing

An informational resource that discusses abuse.

https://familyservicetoronto.org/wp-content/uploads/2016/03/VAWIssuesYouMayBeFacing.pdf
Canada's Treatment Programs for Men Who Abuse Their Partners

An online resource offering access to programs across Ontario for men who abuse their partners.

https://www.canada.ca/en/public-health/services/health-promotion/stop-family-violence/prevention-resource-centre/women/treatment-programs-men-abuse-partners/canada-treatment-programs-men-who-abuse-their-partners-8.html
Calgary Immigrant Women’s Association

CIWA supports immigrant and refugee women, girls and their families.

https://www.ciwa-online.com/
Youth-specific resources
Kids Help Phone

Offering 24/7 support across Canada for young people.
Available by phone, text and chat (24/7)

https://kidshelpphone.ca/

1-800-668-6868
Text: CONNECT to 686868

Be There

Free online resources on how to support a friend and be there for one another.

https://bethere.org/Home

Children's Mental Health Ontario

Find a mental health centre near you that provides treatment and support to children, youth and families. This includes targeted prevention, early intervention, short- and long-term counselling and therapy, and intensive services such as residential care.

https://cmho.org/findhelp/
What's Up Walk-In Clinics

Mental health counselling for children, youth and families.

https://www.whatsupwalkin.ca/
Shelters and Drop-in Centres for Youth

An online resources to access short-term accommodation along with other supports, such as counselling, meals, recreation and emergency transportation. Some shelters also provide longer-term accommodation. Drop-in centres offer social and recreational activities, snacks, information and support and in some cases counselling.

https://www.torontocentralhealthline.ca/listservices.aspx?id=10490

Call the Emergency Shelter Central Intake at 416-338-4766 or Toll Free 1-877-338-3398.

Wellness & Emotional Support for Youth Online

Free online counselling for Ontario youth ages 13 to 24.

https://wesforyouthonline.ca

Call the Emergency Shelter Central Intake at 416-338-4766 or Toll Free 1-877-338-3398.

AHCIP / Free / Discounted Resources

Layla facilitates therapy services, which are not covered by OHIP or AHCIP. Our rate is $150/session (tax included where applicable) which is within or below market average. Most employer benefits plans cover our services; Please check your plan for Registered Social Workers, Registered Psychotherapists, or Psychologists or you may ask for our assistance in doing so.

If you do not have insurance coverage and affordability is a barrier, the following resources may be helpful:

Big White Wall

An anonymous online mental health and wellbeing platform offering self-help programs, creative outlets and a community. Programs are free to access in a number of ways for residents of Ontario.

https://www.bigwhitewall.com/?lang=en-ca&from=ca/
Wellness Together Canada

Offers wellness self-assessment and tracking, self guided courses and resources, text or phone counselling, group coaching as well as community support, all at no cost.

https://ca.portal.gs/
Alberta Health Services

An online directory of publicly funded and free mental health counselling services in Alberta including hospital-based programs.

https://www.albertahealthservices.ca/amh/amh.aspx
Crisis Numbers

BC Crisis Centre

Crisis resources include suicide and distress lines, seniors distress line, online chat services for youth and adults.
Available 24 hours a day, 7 days a week.

https://crisiscentre.bc.ca/get-help/
1-800-784-2433

Canadian Mental Health Association ‘Find Help’ - British Columbia Division

https://cmha.bc.ca/mental-health/find-help/

BC Government suicide, self-harm and substance use support

https://www2.gov.bc.ca/gov/content/mental-health-support-in-bc/suicide-and-self-harm

Crisis Line Association of BC Mental Health Information Line

This is a provincial line. Answered 24/7/365, it provides empowering emotional support, information on appropriate referral options and a wide range of support relating to mental health concerns. Their website has extensive online mental health resources as well.

https://www.heretohelp.bc.ca/
Call 310-6789 (no area code needed) or email bcpartners@heretohelp.bc.ca

Fraser Health Crisis Line

This is a 24/7/365 crisis line offering free and confidential emotional support, crisis intervention, and resource information.

https://www.options.bc.ca/program/fraser-health-crisis-line
Call Local 604-951-8855 or Toll-Free 1-877-820-7444.

Interior Crisis Line Network

A network that links five crisis lines in the Interior Region (Cranbrook, Kelowna, Trail, Vernon and Williams Lake) through a single number. It is available 24/7/365 throughout the Southern Interior and makes crisis line service available to everyone in the Interior Region.

https://www.crisislines.bc.ca/interior
Call 1-888-353-2273 (1-888-353-CARE).

Vancouver Island Crisis Society

Offers 24/7/365 crisis line service to Vancouver Island, the islands of the Georgia Strait, and the mainland communities between Powell River and Rivers Inlet, as defined by the Vancouver Island Health Authority.

https://www.vicrisis.ca/
Call 1-888-494-3888.

Immediate Support and Resources

Canadian Mental Health Association ‘Find Help’ - British Columbia Division

https://cmha.bc.ca/mental-health/find-help/

BC Government suicide, self-harm and substance use support

https://www2.gov.bc.ca/gov/content/mental-health-support-in-bc/suicide-and-self-harm

S.U.C.C.E.S.S. Chinese Help Lines

Chinese help lines, operating from 10am to 10pm that demonstrate cultural sensitivity, equity, non-discrimination, and respect for the client’s privacy, consent and choice.

https://successbc.ca/contact-us/
Call 604-270-8233 for Cantonese or 604-270-8222 for Mandarin.

Intimate Partner Safety and Sexual Violence Resources

Victoria Women’s Transition House Society

24 hour crisis line, the Crisis Line provides support and information and can lead to emergency housing for women who are currently experiencing intimate partner violence and abuse. Family and friends of abused women as well as professionals can also call for support and information.

https://www.transitionhouse.net/our-programs/24-hour-crisis-line/
Call 250-592-2927 or email contact@vwth.bc.ca

Yellowhead Community Services - Thompson Valley

Yellowhead Community Services provides free counselling for adults, children and youth experiencing violence, women who have experienced abuse and/or violence, and those struggling with substance use

https://www.yellowheadcs.ca/
Call (250) 674-2600 or email info@yellowheadcs.ca

Cythera Transition House Society

Offers counselling and other supports for women and children experiencing or witnessing abuse and violence.

https://www.cythera.ca/programs-1
Call 604-467-9939 or email inquiries@cythera.ca

Substance Use and Addictions Resources

Kelty Mental Health Resource Centre

A resource for children, youth and families related to mental health and substance use issues located at the BC Children’s Hospital site.

https://keltymentalhealth.ca/
Call 1-800-665-1822. Lower Mainland: 604 875-2084

Alcohol & Drug Information & Referral Service

This service is available to people across B.C. needing help with any kind of substance abuse issues 24 hours a day. It provides information and referral to education, prevention and treatment services and regulatory agencies.

https://www.healthlinkbc.ca/mental-health-substance-use/resources/alcohol-drug-information-referral-service
Call (250) 674-2600 or email info@yellowheadcs.ca

Problem Gambling Help Line

A 24-hour information and referral service for anyone who is adversely affected by their own, or another’s gambling habit.

https://www.bcresponsiblegambling.ca/
Call 1-888-795-6111
Deaf or hearing-impaired (collect calls accepted): 604 875-0885

Watari Counselling and Support Services

Offers free confidential counselling, education, referrals, and other preventative programs for those in Strathcona/ Downtown Eastside area and surrounding communities around for issues related to problem substance misuse

https://www.watari.ca/
Call +1 604 254 6995 or email info@watari.ca

Youth-specific resources

Northern Youth Online

Confidential, live chat with a volunteer listener online or can speak with a volunteer over the phone at their Youth Support Line. Hours for online chat and phone line are 4pm to 11pm daily.

https://crisis-centre.ca/
Call 1-888-564-8336 (Youth support) or 1-888-564-1214 (24-hour crisis line).

Youth Space

Offer emotional support and crisis intervention services for children, youth and young adults under 30 years of age. The Support Team is a group of professionally trained volunteers and staff to listen without judgment and offer support via live chat and the discussion forum; not licensed counsellors.

https://youthspace.ca/
Text at 778-783-0177.

E-counselling services are provided by Pacific Centre Family Services Association www.pacificcentrefamilyservices.org.

South Island Centre

Provides professional, affordable mental health counselling services to children, youth, adults, and families

https://www.southislandcounselling.org/
Call 250.472.2851 or email info@southislandcounselling.org

Maple Ridge/Pitt Meadows Community Services

The Child and Youth Mental Health Outreach Program offers services and support to children and youth with mental health concerns. This support is extended to the families of these clients.

https://www.comservice.bc.ca/program/child-youth-mental-health-outreach-program/
Call 604- 467-6911 or email admin@comservice.bc.ca

SHARE Family and Community Services

Talking Helps is available subsidized, sliding scale based on household income is available specifically for Tri-Cities residents with children or youth 18 and under in the home

https://sharesociety.ca/primary-care-network-counselling-and-support-services
Call 604.540.9161 ext. 602 or bridgette.ebing@sharesociety.ca.

MSP / Free / Discounted Resources


Layla facilitates therapy services, which are not covered by OHIP, AHCIP or MSP. Our rate is $150/session (tax included where applicable) which is within or below market average. Most employer benefits plans cover our services; Please check your plan for Registered Social Workers, Registered Psychotherapists, or Psychologists or you may ask for our assistance in doing so.

If you do not have insurance coverage and affordability is a barrier, the following resources may be helpful:

BC COVID-19 Mental Health Network

Access free, phone-based, short-term support with a counsellor.
Email bccovidtherapists@gmail.com to receive an appointment time.

Wellness Together Canada

Offer emotional support and crisis intervention services for children, youth and young adults under 30 years of age. The Support Team is a group of professionally trained volunteers and staff to listen without judgment and offer support via live chat and the discussion forum; not licensed counsellors.
https://ca.portal.gs/

Esquimalt Neighbourhood House

Offering free counselling to adults living in the Greater Victoria Area.
https://www.enh.bc.ca/counselling-services/

Vancouver Island Counselling Centre for Immigrants and Refugees (VICCIR)

Offers counselling services on a sliding fee scale, and for free when needed.
https://www.viccir.org/

REACH Medical Clinic

Offers free virtual counselling sessions covered by MSP.
https://www.reachcentre.bc.ca/

DIVERSECity Community Resources Society

Offering you and your whole family free, culturally sensitive, confidential help in your first language
https://www.dcrs.ca/