FAQ

Frequently asked questions about therapy through Layla
Q.

Who does Layla™️ assist?

A.

Our clients are interested in self-discovery, emotional healing, or are working through a range of challenges that respond well to therapy. For example, these include: stress, anxiety, phobias, depression, mood disorders, borderline personality disorder, self-esteem, anger, addictions, trauma, relationships, family conflict, couples counselling, and life transitions.

At this time, Layla is only able to work with clients who are residents of Ontario.

Q.

What types of therapy do the providers use?

A.

Our therapists draw on a range of evidence-based methods and each specializes in certain approaches. Most commonly, these include: cognitive behaviour therapy (CBT), dialectical behaviour therapy (DBT), emotion-focused therapy (EFT), mindfulness-based, trauma-focused, psychodynamic, and eye movement desensitization and reprocessing (EMDR). We certainly do not expect clients going into therapy to understand how these approaches work, and we are happy to provide them with information on these and other methods.

Q.

Do I need a referral or diagnosis?

A.

No. We are happy to assist anyone with their unique challenges and goals.

Q.

Where are the therapists located?

A.

Therapists operate out of their own location, provide sessions online, or at your home. We are continuously building out our network. Today, our therapists are across Toronto, Durham, Peel, York, Halton, and Hamilton Regions. We also offer online video therapy to clients across Ontario.

Q.

How long is a therapy session? How long does therapy take?

A.

Therapy sessions are typically 50 minutes long. In some cases, your first session with the therapist will be a little longer.

Therapy can range from short-term to longer term depending on the client’s case and their goals. This can be discussed with your therapist, and the two of you can always collaboratively assess your timeline and progression.

Q.

What if I can’t attend my therapy session?

A.

Your therapist reserves your session time is for you, but we understand that your schedule changes. We have a 24 hour cancellation or change policy to avoid being charged for your appointment. You may cancel your session online or by informing your therapist by phone or email.

Q.

Do you cater to couples, children, or teenagers?

A.

Layla's services are available to adults, couples, and teenagers. We have a few therapists who work with children under the age of 12. Please reach out to inquire.

Q.

How does pricing work?

A.

Pricing through Layla is transparent. Your initial call and matching is always free. Therapy sessions are billed at $130 (inclusive of taxes if applicable) which is a competitive market rate in Ontario.

Q.

Are your services covered by OHIP?

A.

Our services are not covered by OHIP. However, most employer benefits plans cover Psychologists, Registered Social Workers, or in some cases Registered Psychotherapists. Please check your plan for coverage. You may ask for our assistance in doing so, and we will do what we can.

If affordability is a barrier for you, you may find these community-based alternatives helpful

Q.

How much say do I have in picking my therapist?

A.

Well, a lot. We make suggestions based on information from you and the therapists, but ultimately you make the choice.

Q.

What if it turns out my therapist isn’t a good fit and I’d like a different one?

A.

The whole motivation behind Layla is reducing stress, not adding to it. Simply let us know and will pair you with another therapist, of course accounting for what wasn’t quite working with the previous one. Please note we would be very interested in client feedback in instances such as these, as we want our matching process to be constantly evolving to better serve clients.

Q.

I’m extremely busy, how flexible is Layla?

A.

Layla understands the wide array of modern work and life schedules, and therefore is happy to arrange appointments anytime day or evening, weekends, and even by virtual means.

Q.

Do you work on weekends?

A.

Several of our therapists offer sessions on weekends, and you can let us know of that preference when you sign up and we will do our best to accommodate.

Our client service staff (not the therapists) currently don't actively work on weekends. During the weekend we can support you as follows:
- New to Layla? Our secure online system is available at all times, and you can get started here
- Existing client and need to reach your therapist? Please connect with them directly using the information from our communication with you.
- Problem accessing your account or uploading payment information? You can contact tech support on techsupport@layla.care or 1-888-687-9288 ext 1

Q.

Is my information secure?

A.

Layla takes your privacy and the security of your information seriously. Electronic personal information shared with Layla is stored in a secure and encrypted way on Canadian servers (you can learn more about our privacy practices here).

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