frequently asked questions

Who does Layla™️ assist?

Our clients are interested in self-discovery, emotional healing, or are working through a range of challenges that respond well to therapy. For example, these include: stress, anxiety, phobias, depression, mood disorders, borderline personality disorder, self-esteem, anger, addictions, trauma, relationships, family conflict, couples counselling, and life transitions.

At this time, Layla is only able to work with clients who are residents of Ontario, Alberta and British Columbia. Please note that Layla does not provide crisis support. If you or someone else is in crisis and require immediate assistance, call 911 or go to your nearest hospital emergency department.

What types of therapy do the providers use?

Our therapists draw on a range of evidence-based methods and each specializes in certain approaches. Most commonly, these include: cognitive behaviour therapy (CBT), dialectical behaviour therapy (DBT), emotion-focused therapy (EFT), mindfulness-based, trauma-focused, psychodynamic, and eye movement desensitization and reprocessing (EMDR). We certainly do not expect clients going into therapy to understand how these approaches work, and we are happy to provide them with information on these and other methods.

Do I need a referral or diagnosis?

No. We are happy to assist anyone with their unique challenges and goals.

Where are the therapists located?

Our therapists operate out of their own location, provide sessions in-person, online, or by phone. Today, our therapists are located in Ontario and Alberta across many cities: Toronto, Greater Toronto Area (GTA), Ajax, Barrie, Beamsville, Brampton, Burlington, Georgetown, Guelph, Hamilton, Kitchener, Markham, Milton, Mississauga, Newmarket, Niagara Falls, North York, Oakville, Orangeville, Oshawa, Ottawa, Petawawa, Pickering, Richmond Hill, Scarborough, St. Catherines, Thornhill, Vaughan, Whitby, and Calgary, Edmonton, Lethbridge, Red Deer, Vancouver, Victoria and many more.

We are continuously building out our community.

COVID-19 NOTICE: For everyone's safety, and inline with Public Health recommendations for social distancing, Layla's partner therapists have mostly moved their practices to remote for the time being. If you're a new client looking for in-person sessions, we can connect you to a therapist with a convenient practice location and in the interim, offer you to start with secure video or phone sessions with the same therapist. Thanks to everyone for working together to keep our community safe.

How long is a therapy session? How long does therapy take?

Individual and Couples Therapy sessions are typically 50 minutes long. In some cases, your first session with the therapist will be a little longer.
Therapy can range from short-term to longer term depending on the client’s case and their goals. This can be discussed with your therapist, and the two of you can always collaboratively assess your timeline and progression.

Group Therapy sessions vary in length but typically range from 1.5 to 2 hours. Our current group programs typically last for 12 or 24 weeks.

What if I can’t attend my therapy session?

Your therapist reserves your session time for you, but we understand that your schedule changes. We have a 24 hour cancellation or change policy to avoid being charged for your appointment. You may cancel your session online or by informing your therapist by phone or email.

Do you cater to couples, children, or teenagers?

Layla's services are available to adults, couples, and teenagers. We have a few therapists who work with children under the age of 12. Please reach out to inquire.

How does pricing work?

Pricing through Layla is transparent. Your initial call and matching is always free. Therapy sessions are $150 per 50 min session for individuals, and $170 per 50 min session for couples counselling. Group therapy prices vary depending on the group. Sessions provided by a Psychologist in Alberta are offered at $200 per 50 min.

Are your services covered by OHIP/AHCIP/MSP? Benefits?

Our services are not covered by OHIP/AHCIP/MSP, but most extended health plans cover some of the professional designations licensed to conduct therapy. Each plan is unique. If you’re planning on using your extended health benefits, we highly recommend you check your coverage in advance of the call so that we can connect you to the right provider.

Here’s what to look for: In your benefits booklet, insurance portal, or when you speak to an insurance representative specifically look for coverage for either 1. Registered Social Workers, or 2. Registered Psychotherapists (RP), or 3. Psychologists. If you need our help in checking benefits, please let us know on the phone and we’ll gladly do what we can.

If affordability is a barrier for you, you may find these community-based alternatives helpful

How much say do I have in picking my therapist?

Well, a lot. We make suggestions based on information from you and the therapists, but ultimately you make the choice.

What if it turns out my therapist isn’t a good fit and I’d like a different one?

The whole motivation behind Layla is reducing stress, not adding to it. Simply let us know and we will pair you with another therapist, of course accounting for what wasn’t quite working with the previous one. We would be very interested in client feedback in instances such as these, as we want our matching to be constantly evolving to better serve clients.

I’m extremely busy, how flexible is Layla?

Layla understands the wide array of modern work and life schedules, and therefore is happy to arrange appointments anytime day or evening, weekends, and by virtual means.

Do you work on weekends?

Several of our therapists offer sessions on weekends, and you can let us know of that preference when you sign up and we will do our best to accommodate.

Our Client Care Team (not the therapists) currently do not actively work on weekends.

Trying to get a hold of us on the weekend? See if one of these options can help serve you:
- New to Layla? Our secure online system is available at all times, and you can get started here
- Existing client and need to reach your therapist? Please connect with them directly using the information from our communication with you.
- Problem accessing your account or uploading payment information? You can contact tech support on or 1-877-230-7462

Is my information secure?

Layla takes your privacy and the security of your information seriously. Electronic personal information shared with Layla is stored in a secure and encrypted way. Video sessions are not recorded. You can learn more about our privacy practices here.

I'm a healthcare provider. Can I refer to Layla?

A broad range of healthcare providers (GPs, specialists, wellness professionals, etc) trust us with their patients. You can learn more here

Is the DBT Skills program right for me? 

The DBT Skills program is designed for adults over the age of 18 whose emotions (i.e. fear, anger, shame, sadness, guilt) and thoughts interfere with their overall quality of life. In other words, people whose mental health challenges are characterized by emotion dysregulation.

In advance of registering for the program, the Layla team can help you assess fit for this program.

At this time, the program is open to residents of Ontario and Alberta.

How does the online group format work?

There will be up to 10 participants in each group. Each online group session will be structured with an opening mindfulness practice. Each session will include the introduction of new skills, discussion, examples, and homework practice review. Materials including handouts and worksheets will be provided prior to the start of each group. 

Sessions will be conducted through secure video, and participants will be asked to commit to confidentiality. Only your first name will be used with other group members, and sessions will not be recorded. This program will include up to 10 participants.

Is the Recovery Skills for Eating Disorders program right for me?

The Recovery Skills for Eating Disorder group is designed for adults over the age of 18 who are affected by an Eating Disorder or disordered eating impacting their wellness and quality of life. Participants may have a diagnosis of Bulimia, Anorexia, Binge Eating, or other eating disorders, or may more broadly struggle with their relationship to food, eating, and weight.

In advance of registering for the program, the Layla team will help you assess fit for this program. This will include a short phone call so you will have a chance to ask any questions you might have as well.
At this time, the program is open to residents of Ontario, Alberta and British Columbia.

Do you provide financial assistance?

Layla has partnered with Canadian Council on Rehabilitation and Work (CCRW) to offer ​​funding for owners and employees of small businesses affected by the pandemic (upto 8 sessions covered for individual therapy or a complete group offered by Layla). Learn more about our offering here. To confirm eligibility, please complete our eligibility evaluation here. Additionally, you may find these community-based alternatives helpful.

What will I need to access the online sessions?

All sessions will be completed online through Layla’s secure video portal. Participants are required to use a desktop or laptop computer (no mobile phones).