Our clients are interested in self-discovery, emotional healing, or are working through a range of challenges that respond well to therapy. For example, these include: stress, anxiety, phobias, depression, mood disorders, borderline personality disorder, self-esteem, anger, addictions, trauma, relationships, family conflict, couples counselling, and life transitions.
At this time, Layla is only able to work with clients who are residents of Ontario.
Our therapists draw on a range of evidence-based methods and each specializes in certain approaches. Most commonly, these include: cognitive behaviour therapy (CBT), dialectical behaviour therapy (DBT), emotion-focused therapy (EFT), mindfulness-based, trauma-focused, psychodynamic, and eye movement desensitization and reprocessing (EMDR). We certainly do not expect clients going into therapy to understand how these approaches work, and we are happy to provide them with information on these and other methods.
No. We are happy to assist anyone with their unique challenges and goals.
Therapists operate out of their own location, provide sessions online, or at your home. We are continuously building out our network. Today, our therapists are across Toronto, Durham, Ottawa, Peel, York, and Halton Regions. We also offer online video therapy to clients across Ontario.
Therapy sessions are typically 50 minutes long. In some cases, your first session with the therapist will be a little longer.
Therapy can range from short-term to longer term depending on the client’s case and their goals. This can be discussed with your therapist, and the two of you can always collaboratively assess your timeline and progression.
Your therapist reserves your session time is for you, but we understand that your schedule changes. We have a 24 hour cancellation or change policy to avoid being charged for your appointment. You may cancel your session online or by informing your therapist by phone or email.
Layla's services are available to adults, couples, and teenagers. We have a few therapists who work with children under the age of 12. Please reach out to inquire.
Pricing through Layla is transparent. Your initial call and matching is always free. Therapy sessions are $130 per 50 min session for individuals, and $170 per 50 min session for couples counselling.
Our services are not covered by OHIP, but most extended health plans cover some of the professional designations licensed to conduct therapy. Each plan is unique. If you’re planning on using your extended health benefits, we highly recommend you check your coverage in advance of the call so that we can connect you to the right provider.
Here’s what to look for: In your benefits booklet, insurance portal, or when you speak to an insurance representative specifically look for coverage for either 1. Registered Social Workers, or 2. Registered Psychotherapists (RP) (we do not currently have Psychologists taking clients). If you need our help in checking benefits, please let us know on the phone and we’ll gladly do what we can.
If affordability is a barrier for you, you may find these community-based alternatives helpful
Well, a lot. We make suggestions based on information from you and the therapists, but ultimately you make the choice.
The whole motivation behind Layla is reducing stress, not adding to it. Simply let us know and will pair you with another therapist, of course accounting for what wasn’t quite working with the previous one. Please note we would be very interested in client feedback in instances such as these, as we want our matching process to be constantly evolving to better serve clients.
Layla understands the wide array of modern work and life schedules, and therefore is happy to arrange appointments anytime day or evening, weekends, and even by virtual means.
Several of our therapists offer sessions on weekends, and you can let us know of that preference when you sign up and we will do our best to accommodate.
Our Client Care Team (not the therapists) currently do not actively work on weekends.
Trying to get a hold of us on the weekend? See if one of these options can help serve you:
- New to Layla? Our secure online system is available at all times, and you can get started here
- Existing client and need to reach your therapist? Please connect with them directly using the information from our communication with you.
- Problem accessing your account or uploading payment information? You can contact tech support on firstname.lastname@example.org or 1-888-687-9288 ext 1
Layla takes your privacy and the security of your information seriously. Electronic personal information shared with Layla is stored in a secure and encrypted way on Canadian servers (you can learn more about our privacy practices here).
A broad range of healthcare providers (GPs, specialists, wellness professionals, etc) trust us with their patients. You can learn more here