Individual therapy

Layla's therapists use a range of evidence-based approaches, including cognitive behavioural therapy (CBT), dialectical behaviour therapy (DBT), internal family systems (IFS), somatic therapy approaches, mindfulness-based, trauma-focused, acceptance and commitment therapy (ACT), eye movement desensitization reprocessing (EMDR), psychodynamic approaches and emotion-focused therapy (EFT). The approach used is tailored to each person's needs and you don’t need to know how these work before starting, your therapist can help explain and guide you to the approach that’s right for you.

Our therapists operate out of their own location, provide sessions in-person, online, or by phone.

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Today, our therapists are located in Ontario, Alberta, British Columbia and Nova Scotia

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We are across many cities, including: Toronto, Greater Toronto Area (GTA), Ajax, Barrie, Beamsville, Brampton, Burlington, Georgetown, Guelph, Hamilton, Kitchener, Markham, Milton, Mississauga, Newmarket, Niagara Falls, North York, Oakville, Orangeville, Oshawa, Ottawa, Petawawa, Pickering, Richmond Hill, Scarborough, St. Catherines, Thornhill, Vaughan, Whitby, and Calgary, Edmonton, Lethbridge, Red Deer, Sherwood Park, Kelowna, Vancouver, Victoria, Halifax and many more.

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We are continuously building out our community.

At Layla we do not offer direct billing yet. If you are planning to use health benefits, our network of therapists includes Registered Social Workers (RSW), Registered Psychotherapists (RP) and Registered Psychologists (C.Psych), Psychological Associates (C.Psych.Assoc.), Registered Clinical Counsellors (RCC), and Registered Counselling Therapists (RCT) in select regions. When looking at your benefits package, we advise that you check to see if you are covered for any of those providers.

View our guide to finding a therapist covered by your health benefits.

Learn more in our Guide to Canadian Mental Health Care Providers.

View our detailed breakdown of student mental health coverage by universities and colleges across Ontario, Alberta, British Columbia, and Nova Scotia.

Please reach out to info@layla.care for help figuring out your benefits coverage.

We require a minimum of 24-hour notice for any appointment cancellation or rescheduling in order to avoid a full cancellation fee. If you cancel or reschedule your appointment less than 24 hours before it is scheduled to take place, you will be subjected to a full cancellation fee equal to 100% of the session fee (the full cost of the session).

To cancel or reschedule, please contact your therapist directly by phone or email. You can find their contact information within your appointment confirmation email.

Please note the cancellation window is different for psychological assessments, please refer to the FAQ here for further details.

Individual and Couples Therapy sessions are typically 50 minutes long. In some cases, your first session with the therapist will be a little longer.

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Therapy can range from short-term to longer term depending on the client’s case and their goals. This can be discussed with your therapist, and the two of you can always collaboratively assess your timeline and progression.

Ultimately, you decide which therapist you want to proceed with based on your care coordinator's recommendations that are informed by the details you provide in your intake form and in your matching call. If you don't feel like the options suggested match what you are looking for, your care coordinator will be happy to discuss other options.

Several of our therapists offer sessions on weekends, and you can let us know of that preference when you sign up and we will do our best to accommodate.

Layla takes your privacy and the security of your information seriously. Electronic personal information shared with Layla is stored in a secure and encrypted way. Video sessions are not recorded. You can learn more about our privacy practices here.

Layla's support for therapist matching extends to re-matching when needed. Simply let us know what wasn’t quite working and we will match you with a therapist who better aligns with what you're looking for. We are also very interested in client feedback after instances such as these. Feedback will help us improve our matching process for future clients.

Our services are not covered by OHIP/AHCIP/MSP/MSI, but most extended health plans cover some of the professional designations registered to conduct therapy. Each plan is unique. If you’re planning on using your extended health benefits, we highly recommend you check your coverage in advance of the call so that we can connect you to the right provider.

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Here’s what to look for: In your benefits booklet, insurance portal, or when you speak to an insurance representative specifically look for coverage for Psychologists.

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If you need our help in checking benefits, please let us know on the phone and we’ll gladly do what we can.

No, you don’t need a formal referral or diagnosis from another provider to access our therapy services. Fill out our intake form to book a call with a care coordinator who will discuss how we can assist you with your unique challenges and/or goals.